I. Introduction
The ACCESS program is focused on improving access to family planning (FP) and comprehensive post-abortion care (PAC) through primary health care (PHC) services. The Field Implementation Support Officers (FISOs) will play a vital role in ensuring robust program monitoring, evaluation, capacity building, and service delivery at the facility level. This role involves data management, capacity building, and providing hands-on support for service delivery in health facilities, contributing to the achievement of program goals.
II. Objectives
The FISOs will work with the ACCESS state teams to achieve the four key objectives:
- Collect and analyze baseline and monthly data on the implementation of the ACCESS interventions in the selected health facilities
- Identify and address gaps in data quality, reporting, and service delivery through mentoring and capacity-building activities
- Monitor the rollout and implementation of the ACCESS interventions in the selected health facilities
- Provide hands-on support to facility staff in delivering quality sexual and reproductive health (SRH) services
III. Roles and Responsibilities
The FISOs will be responsible for the following activities:
a. Monitoring and Evaluation
- Conduct routine facility visits to collect and verify service delivery and program data
- Track and report on the availability and consumption of maternal health commodities
- Collate and submit high-quality data reports on program performance
- Provide feedback to health facility staff to improve data quality and reporting practices
b. Service Delivery
- Support facility staff in providing quality SRH services, especially during high-demand periods
- Address identified gaps in service delivery through direct support and mentoring
- Monitor SRH (FP/PAC) service delivery performance and report findings to the health facility for appropriate action
c. Capacity Building
- Mentor facility staff to improve data management and reporting
- Conduct supportive supervision to enhance the skills of facility personnel in SRH service delivery
- Advocate for stakeholder engagement within facilities to strengthen service delivery
d. Stakeholder Engagement
- Act as a liaison between the program team and facility-level stakeholders
- Facilitate communication with state MDAs to support program implementation
IV. Deliverables include:
a. Monitoring and Evaluation
- Bi-weekly data reports from supported facilities using assigned tools
- Weekly updates on SRH commodity supply and utilization
- Facility-level reports on service delivery gaps and mentoring outcomes
b. Service Delivery
- Comprehensive database of SRH service delivery outcomes and patients, especially FP and PAC
- Quarterly progress reports on SRH (FP/PAC) service provision
c. Capacity Building
- Monthly filled supervision/ mentoring checklist
- Monthly Training/ Mentoring improvements and quality improvement plans
- Monthly summaries highlighting progress, challenges, and recommendations
V. Required skills and competencies
a. Problem-Solving
- Ability to think critically and strategically to solve complex problems, supported by strong decision-making and thorough analysis
- Creative approach to developing innovative and evidence-based solutions for maternal health challenges
- Effective management and utilization of data for project planning and evaluation to ensure impactful outcomes
b. Communication
- Excellent ability to build and maintain strong relationships with clients and stakeholders
- Strong writing skills for creating reports and other project documentation
c. Computer Skills
- Proficiency in project management software and tools, data analysis tools, ODK, REDCap, and Microsoft Office Suite
d. Productivity and Work Output
- Strong ability to work collaboratively with cross-functional teams and external partners, and skilled in negotiating with stakeholders to achieve mutually beneficial outcomes
- Exceptional ability to prioritize tasks, manage time effectively, and adapt to changing circumstances while remaining effective under pressure
- Awareness and sensitivity to cultural differences, ensuring high-quality deliverables, and maintaining flexibility to respond to new challenges
VI. Education and Experience
- Academic training: A degree in Nursing and Midwifery from a recognized institution is required, a certified Community Health Extension Worker, and other health-related fields
- Experience: Minimum of two years of demonstrated experience working in health workforce development
VII. Equal employment opportunity statement
Equal employment opportunity statement - SCIDaR is an equal opportunity employer. We do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, gender, national or ethnic origin, age, marital status, genetic information or any other status or characteristic protected under applicable laws.